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Home > Country profiles > Italy > Distribution channels

Distribution channels

Drapeau from Italy

Italy

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Distributing a product | Distance Selling | Organizing goods transport

Distributing a product

Evolution of the sector
For a long time, Italian industries were not competitive enough, and this led the Italian government to set up import barriers. The Italian population is traditionally attached to local shops. Modern distribution made its appearance a few years ago with the rise of large international groups such as Auchan/Rinascente or Carrefour who took advantage of a relaxing of legislation concerning setting up business, made necessary by European harmonization.
In 2004, Italian retail trade represented 328.5 billion euros, a growth of 1.2% compared with 2003.
Market shares
The leading distributor in Italy is the Coop Italia group which is based on a network of more than 1 000 outlets in Italy and which had 17.7% of market share in 2004. Carrefour Italia had 10% and Auchan/Rinascente 9.5%.
Generally speaking, foreign names represent 47% of hypermarkets. In 2004, there were 469 hypermarkets, 990 supermarkets, and 6 627 small supermarkets. The foodstuff distribution market is very concentrated as the leading 10 groups have 77% of market share.
However, there is an imbalance between the north and the south of the country, however: more than 50% of supermarkets and 65% of hypermarkets are concentrated in the north. As a result, the large groups will have to concentrate their efforts on the southern part of the country.
Organizations in the retail sector
CONFIDA
Federi
Lega Coop
 

Types of outlet

Department Stores
Clothes, Cosmetics, Jewelry, Foodstuffs
La Rinascente, Coin in Rome, Milan, Naples
Supermarkets and hypermarkets
Supermarket and hypermarket
Pam, Conad, Panorama, Auchan in Rome, Milan, Turin
Discount
Foodstuffs and beverages
Dico, Lidl in Rome, Milan
Home centers
Furnishings and decoration
Ikea, Ovvio in Rome, Milan
Cooperative
80% foodstuffs and 20% everyday products and clothes
Coop all over Italy

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Distance selling

Most popular forms of direct marketing
Direct sales, mail order, catalog sales.
Type of products
The main sectors in e-commerce are tourism, transport, textiles, household appliances, books, CDs, DVDs, etc.
Evolution of the sector
The growth of the direct mail by post market is limited by legislation designed to protect the consumer. Mail order selling in Italy is quite undeveloped because of a dense network of small shops which allows Italian consumers to do all their shopping near where they live.
In Italy, the average cost of acquiring a non-behavioural address is 0.02 euros, and that of a behavioural address is 0.20 euros.

 

However, logistical difficulties in Italy are enabling mail order, door-to-door sales, telemarketing or teleshopping to grow substantially. B to B and B to C e-commerce is also growing rapidly.

Other direct marketing companies
Aidim
 

Big names in distance selling

Mondo Chef Mail order, e-commerce  Catering.
Euronova SRL Mail order, e-commerce  Household linen, household appliances, shoes, decoration, high-tech, etc.
La Redoute Mail order, e-commerce  Clothes, lingerie, household linen, furniture, telephone, video games, tv-hifi, household appliances, etc.

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Organizing goods transport

Main useful means of transport
The specialized port sector (containers) is in full expansion in Italy, someting that is proven by the presence of nine Italian ports in the ranking of the thirty main ports in the European Union, in terms of container traffic. The role of sea transport has been expanded in Italy and in trade inside the Community thanks to the project of "sea highways" in the framework of the development of the trans-European transport network.

Every year, 750 000 tonnes of freight transit via the two international airports of Roma Fiumicino and Milano Malpensa.

Goods transport by road represented 1.243 million tonnes in 2003.

The Italian rail network carries 87 million tonnes of goods every year in Italy.

Ports
Port of Genoa
Port of La Spezia
Port of Naples
Port of Livorno (in Italian)
Port of Ancona
Port of Brindisi
Port of Taranto
Port of Trieste
All Italian ports
Airports
Milan Airports
Rome Airports
Sea transport organizations
ANSEP-UNITAM
Ministry of Transport
Air transport organizations
ANAMA (National association of air freight agents)
Ministry of Transport
Road transport organizations
Ministry of Transport
Rail transport organizations
CESIFER, center for rail company safety certification (technical management of RFI)
Ministry of Transport

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Last updates: September 2010

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